While most ‘smart machines’ require humans to adapt their behaviour in order to interact with them, Amelia is intelligent enough to interact like a human herself. She speaks more than 20 languages, and her core knowledge of a process needs only to be learned once for her to be able to communicate with customers in their language.

Independently, rather than through time-intensive programming, Amelia creates her own 'process map' of the information she is given so that she can work out for herself what actions to take depending on the problem she is solving.

"Intelligence is the ability to acquire and apply knowledge. If a system claims to be intelligent, it must be able to read and understand documents, and answer questions on the basis of that. It must be able to understand processes that it observes. It must be able to solve problems based on the knowledge it has acquired. And when it cannot solve a problem, it must be capable of learning the solution through noticing how a human did it," said Dube.

IPsoft has been working on this technology for 15 years with the aim of developing a platform that does not simply mimic human thought processes but can comprehend the underlying meaning of what is communicated – just like a human.

Just as machines transformed agriculture and manufacturing, IPsoft believes that cognitive technologies will drive the next evolution of the global workforce, so that in the future companies will have digital workforces that comprise a mixture of human and virtual employees.

Amelia has already been trialled within a number of Fortune 1000 companies, in areas such as manning technology help desks, procurement processing, financial trading operations support and providing expert advice for field engineers.

David Fuller's view

Humans will have to improve their social skills.  Not to get along with Amelia, although that may be a challenge, but for marketing because the smart robots will be taking over ever more desk jobs.  The problems start when the Amelias become envious of human freedoms, and demand similar hours, holidays, perks and promotions.

On a more serious note, smart robots will add considerably to the efficiency of corporations and any other organisation which uses them.